Complaints and Feedback
ACCS is committed to providing service excellence to our users. If you have a complaint or if want to provide us with feedback (which may include suggestions about how we can improve or a recent positive experience that you have had with us) we want to hear about it.
When handling your complaint we will - provide information that is helpful, accurate and easy to understand, be courteous and considerate in our communication and promptly refer requests to the appropriate person. Where appropriate, we will provide you with a response within 28 days. If your issue is complex or if more information is required, we may require additional time to respond, but we will advise you if this is the case.
To make a complaint, provide feedback or make a suggestion, you can complete the online form, or contact us by telephone, email, or letter:
Phone: 03 9940 1111
Post: GPO Box 251, Melbourne 3001
If your issue is complex or contains numerous issues, you may wish to provide your complaint in writing. You may wish to include the main facts, in a logical order, your contact information relevant dates and times, description of the complaint and relevant documentation.
If you need an interpreter, call us via TIS National on 131 450.
National Relay Service:
If you are deaf, hard of hearing or speech impaired, contact us via the National Relay Service.
What to do if you are not satisfied with our response?
If you are not satisfied with the way in which your concerns have been handled, you can make a complaint to the Victorian Ombudsman.
Complaints to the Ombudsman can be made in writing, by phone, in person or by using an online complaint form.
Phone: (03) 9613 6222 or 1800 806 314 (Regional Only)
Office and mailing address: Level 2, 570 Bourke Street, Melbourne VIC 3000
If you have a complaint about WorkSafe, a WorkSafe Agent or to report a workplace incident, please contact the WorkSafe Advisory Service on: 1800 136 089.