Conciliation Service Update: COVID-19 Safe Service Delivery

ACCS continues to deliver its very important conciliation service, and in order to prioritise your health and safety all conciliation conferences are currently being undertaken via telephone or Zoom Video Conference. Our office also remains closed to the public at this time. We are currently working with all parties to investigate when it will be possible to reintroduce face-to-face conferencing in the coming months.
If you have any queries about your conciliation during this time, please call 1800 635 960 to speak to our team or email

To find out more about how to complete and lodge a request for conciliation at this time, please click here.

ACCS now accepting Provisional Payments disputes

From 1 July 2021 ACCS will accept requests for conciliation (RFCs) for disputes relating to provisional payments.
A fast-tracked conciliation process has been introduced for disputes relating to provisional payments for a claimed mental injury. This will provide faster access to payments for treatment to workers who have made a claim for a mental injury.

It is important that you come to your Conciliation Conference prepared to share your views and listen to other points of view on  the dispute.You should be prepared to speak about why you disagree with the decision about your claim. You may want to make notes to help you remember important points.

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WorkSafe Agents and Self Insurers are required to come to the Conciliation Conference. As the face of the decision maker you must be able to explain the decision that has been made and what information or material was considered in making that decision.

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The ACCS encourages all parties to a dispute to attend and participate in the conciliation process. You should contact your WorkSafe Agent to discuss your attendance at the conciliation conference and what information you may need to provide.

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Freecall: 1800 635 960